Toyota Baltics

The issue was that the dealerships were only receiving monthly performance reports around the middle of the following month, causing a delay in understanding their sales and service quality results from the previous month. The data collection was done manually through Excel by two individuals, one from service and the other from sales, which was time-consuming.

The solution implemented was the elimination of the manual intermediary step and the creation of direct data automation. Analytical graphs and visuals were built to display service quality and sales performance, along with dealership management and motivation. This allowed for immediate comparisons between sales teams and showcasing of results, such as highlighting a particularly high-performing dealership for the month. What previously took many days to compile and report can now be accomplished in minutes, with data continually fed into a data warehouse, allowing for real-time updates to the analytical graphs.