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Client
Toyota Baltics
Budget
Project Length
X months
Completed Year
X year
Short summary of the project
Toyota Baltic aimed to enhance sales and service quality by automating the data collection and reporting process. The solution replaced manual Excel reports with real-time analytics, providing dealership managers with instant insights into sales performance and service quality. The system now aggregates data into a centralized platform, delivering smart business intelligence dashboards and detailed sales funnel overviews. This shift from a time-consuming, manual process to a digitalized, real-time system ensures faster decision-making and improved efficiency.
About the customer
Toyota Baltic is the official distributor of Toyota vehicles in the Baltic states, offering a wide range of vehicles, services, and products. The company aims to provide high-quality customer service and promote sustainable mobility. Toyota Baltic operates in Estonia, Latvia, and Lithuania as part of the global Toyota corporation.
Enhance Sales and Service Quality
The issue was that the dealerships were only receiving monthly performance reports around the middle of the following month, causing a delay in understanding their sales and service quality results from the previous month. The data collection was done manually through Excel by two individuals, one from service and the other from sales, which was time-consuming.
Real-Time Analytics for Dealerships
The solution implemented was the elimination of the manual intermediary step and the creation of direct data automation. Analytical graphs and visuals were built to display service quality and sales performance, along with dealership management and motivation. This allowed for immediate comparisons between sales teams and showcasing of results, such as highlighting a particularly high-performing dealership for the month. What previously took many days to compile and report can now be accomplished in minutes, with data continually fed into a data warehouse, allowing for real-time updates to the analytical graphs.
Main benefits
for the end user
Everything in one place
No more running separately 15 websites in different languages, and for various target audiences that each used their own dataset.
Smart business intelligence dashboards
Smart business intelligence dashboards help each level on exectutives and team players to focus their activities.
Detailed overview of their sales funnel
Instead of emailing Excel sheets back and forth, sales reps now just have to log into the system to have a detailed overview of their sales funnel.
- 01 Fully digitalised system instead of Excel sheets
- 02 No more back-and-forth emails
- 03 20,000 end-users to have the best possible service
Client feedback
Net Group’s experts worked with our team from start to end and we came through with the project with pride.
Osvaldo Valentini
CEO of Toyota Baltic
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