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What were the main business goals that wanted to achieve?
- The market was changing rapidly and competition was actively looking for ways to challenge Telia’s leading position
- In order to stay ahead of competition, Telia needed to reduce manual labour and the number of physical stores.
Main benefits
for the end user
No physical service provider
No longer have to turn to a physical service provider.
Savings in millions
Savings in millions
Faster service launches
The launch of new services became faster.
Achieved Goals
- Seamless digital experience
- Less manpower needed
- Lowered risks
Client feedback
Net Group has given us good insight on how to develop projects in a way that brings advantages in real business.
Jane Jalasto
Telia Estonia e-Channel Business Manager
