success by netgroup

Telia together with Net Group created a modern digital sales channel with efficient back office systems.

75% of all orders are handled automatically

What were the main business goals that wanted to achieve?

  • The market was changing rapidly and competition was actively looking for ways to challenge Telia’s leading position
  • In order to stay ahead of competition, Telia needed to reduce manual labour and the number of physical stores.

Main benefits
for the end user

No physical service provider

No longer have to turn to a physical service provider.

Savings in millions

Savings in millions

Faster service launches

The launch of new services became faster.

Achieved Goals

  • Seamless digital experience
  • Less manpower needed
  • Lowered risks

Client feedback

Net Group has given us good insight on how to develop projects in a way that brings advantages in real business.
Jane Jalasto
Telia Estonia e-Channel Business Manager